We are committed to online privacy for all our customer and we aim is to be as transparent and open as far as possible about what we do as a business. Your privacy is very important to us and we understand how important it is to you.
What Information is Collected
Your Name & Address
Your Email Address
To keep you updated about the status of your order, we will need your email address. If you have opted to receive marketing communications from us, then these may also be sent by email. If your order is being dispatched by a courier, they need your email address so they can keep you updated of the status of your order. A tracking number if required will be provided so you can check the status on the couriers’ website.
Your Telephone Number
Again a contact number is required with your order in case we need to check anything with you or if there are any problems with your order. We are also required to provide the courier with a telephone number in case they need to contact you when attempting to deliver.
Your Card Holder Name, Payment Card Number, Expiry Date and Issue Number
A debit or credit card is required to pay for any orders placed on our website. All our payments are made either via Stripe, Worldpay or PayPal. On payment, you will be taken to an external page which is fully secure and encrypted by the payment provider chosen. We do not collect or store any card details from you.
Your User Name and Password
If you create an account on our website, a user name and password will be required to log on to your account. Your account information is kept safe and can accessed every time you visit us. This makes it easier for your next order as you don’t need to add your details again. All that’s required is to log in. You will be able to see any past orders from within your account. Your password is stored in an encrypted format so nobody can see it. Password re-set is available should you forget it and is also available to change yourself from within your account.
If you contact us we may keep a record of that correspondence.
Third Party Information
When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
How is the Collected Information Used
As explained already the main use of your information is to process your orders however we will also use it to help us understand your requirements and provide a better service. Your account stores information about your previous purchases, personal preferences and shopping lists. You should also be aware of the following uses:
If you have opted in to our newsletter we may send you emails from time to time but there is always the option to unsubscribe.
As part of our ongoing customer service, we may follow up with customers who have purchased products or services from our website or who have left comments about us on the internet including social media pages. This may be to resolve a complaint or to ask for a testimonial.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by phone, text, email or mail.
We may use the information from past purchases and/or browsing habits to customize special offers including new products and services that we think will be of interest to you. We believe this will really help us to improve our service to you and give you personalized experience.
To help us design our website to help improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may use third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.
Our site uses different cookies which we have explained below including why we use them.
What is a Cookie?
A cookie is a small file that may be added to your device when you visit a site. When you next visit that site the cookie allows us to distinguish you from other customers.
Cookies we Use and Why We Use Them:
Essential cookies are technical cookies required for the operation of our website and without these cookies our site won’t be able to operate properly. As an example, essential cookies enable you to log into secure areas.
Performance cookies allow us to count and recognize number of visitors to our site and the pages they visit. This helps to improve the way our site works by allowing us to structure our site to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
Most internet browsers automatically accept cookies, but you can usually modify your internet setting to decline cookies if preferred. However, in doing so you may not be able to access all or parts of our website. If you continue to use our website and do not change your internet settings, we will assume your consent to us using cookies as described above.
You have a right to access the personal information that is held about you. If you have registered an account you can access this information via your account. If you do not have an account you can contact us via the ‘contact us’ page. Please explain what you require and provide a current email address so we can reply to you.
The security of your information is very important to us and as such we have made our website fully secure by adding a SSL certificate to it. Any information held about you will also be stored safe and secure. To stop any unauthorised access or disclosure of your information, we have made sure there are suitable physical, electronic and managerial systems to protect and secure your information that we collect online.
Keep your Information Secure
In order to help us to keep your information confidential you should keep your password secret.
You should choose a password that is not obvious or known to anyone else and you should never give this to anyone else as you will be responsible for any activity that may be made from using this password whether it has been authorised by you or not.
If you forget your password, you can request a new password, which will be emailed to the address we hold for you.
You can change your password anytime through your account on the website. Should you request us to change your password for you we will change it to temporary one for you and you must then change this password in your account to something more secure.
Payment Card Security
We use either Stripe, PayPal or Worldpay to take your payments. Whichever one is chosen, you will be taken to their secure page to add your details and confirm payment details. All three companies use SSL which ensures total privacy and security when you are making your payment. Their secure server encrypts your credit or debit card number details along with your personal information and changes them into bits of code that are then securely sent over the internet. Your browser will show when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page. It may also warn you when you are entering a secured environment as you go to place your order.
Notification of Changes to This Policy
If you have any feedback, questions or concerns, please contact us via the ‘Contact Us’ page on the website.